Legal

Privacy

This page reproduces the notices shown inside the TrezCap app. It is published for transparency and is not a substitute for legal advice.

Your information

Personal details are collected only to run your account and your learning record. To register you need a name and a password and nothing else — city, phone number and email are optional, there is no OTP, no identity document, no date of birth and no address. Beyond that the platform holds the institution you belong to, if any, and the work you produce here. This information is used to operate the platform, show your progress to the faculty or administrator responsible for you, and issue your certificates. It is not sold, and it is not used for market activity of any kind. Do not enter real customer data, real account numbers, real card or bank details, or any other live production data into this platform: it is a training environment and nothing here should carry that kind of information.

What we record about your visit

When you are signed in, the platform records when your session started and ended, how long it lasted, which screens you opened and in what order, and the city and country you signed in from. This is used to understand how the platform is being used and to notice misuse; it is visible only to the platform owner, and it is never sold or shared. Your IP address is not stored. It is used once, at the moment you sign in, to work out the city and country, and is then discarded — it is not kept on the record of your visit or anywhere else. That single lookup is performed by ipapi.co, which receives the address and nothing else: not your name, not your account, not anything you did here. Visit records are kept on a rolling basis — the most recent 2,000 — and older ones are deleted automatically as newer ones arrive. Because the shared demo logins are used by many people at once, a visit recorded against one of them is not attributable to any individual.

Enquiries sent from this website

When you send an enquiry, we keep your name, institution, contact details and message so that we can reply. We do not sell them or add you to any mailing list.

Questions, complaints and grievances

Grievance Officer: the TrezCap team, support@trezcap.com.

Write to support@trezcap.com with your name, the account or enquiry it concerns, and what went wrong. Signed-in users can instead use Contact Us → Raise Grievance in the app, which records the complaint with a reference and attaches the screen you were on. For enquiries, demos and pricing, write to hello@trezcap.com or use the contact page.